70joya Privacy Policy

1. Introduction and Purpose of This Policy

70joya ("we", "us", or "the platform") provides a trusted online gaming service for users in Bangladesh. When you use our website, you share certain personal information with us. The purpose of this privacy policy is to clearly explain how we collect that information, why we collect it, and how we keep it secure.

This privacy policy applies to all services offered by 70joya. By registering on or continuing to use the site, you are considered to have fully accepted the terms of this policy. If you disagree with any part of this policy, please contact us via live chat or stop using the service.

2. What Information We Collect

To create and manage your 70joya account, we may collect the following types of information:

A. Personal Identification Information

• Full name and date of birth (for age verification — to confirm 21+)
• Email address and mobile number
• Residential address
• National ID or passport number (during identity verification)

B. Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Bank account details (where applicable)
• Transaction history and amounts

C. Technical Information

• IP address and device identifier information
• Browser type and operating system information
• Site usage logs and session data
• Information collected from cookies and similar tracking technologies

D. Gaming Activity Information

• Play history, bets, and records of results
• Bonus usage and promotional activity information
• VIP level and loyalty points information

3. How We Collect Information

We collect your information through the following methods:

• Information you provide directly: What you submit through registration forms, deposit and withdrawal requests, contact with customer support, and account profile updates.
• Automatically collected information: Information collected automatically via cookies, log files, and similar technologies while you use our platform.
• Information received from third parties: Limited information from payment service providers (bKash, Nagad, Rocket) for the purpose of verifying transactions.

4. Purpose of Using Your Information

70joya uses the information collected only for the following legitimate purposes:

Core Service Operations

• Account creation and identity verification
• Processing deposit and withdrawal transactions
• Delivering gaming services correctly
• Managing bonuses and promotional offers

Security and Fraud Prevention

• Detecting unauthorized access and fraudulent activity
• Anti-money laundering (AML) verification
• Ensuring the security of accounts and transactions

Service Improvement

• Analyzing and improving platform performance
• Customizing the user experience
• Sending relevant promotional information (with your consent)

Responsible Gaming

• Monitoring gaming behavior to identify possible signs of addiction
• Managing self-set limits and break requests

5. Data Sharing and Disclosure Policy

70joya never sells your personal information to third parties. However, certain information may be shared in the following limited circumstances:

Payment Service Providers

The minimum information required to complete transactions via bKash, Nagad, Rocket, or a bank is shared. These partners may use the information only for processing transactions.

Technology Service Providers

Limited data may be shared with trusted technology partners to operate the site's technical services. They may not use this information for any other purpose.

Legal Obligations

Information may be disclosed as required to comply with a legal directive or court order under applicable laws and regulations in Bangladesh.

Business Transfers

In the event of a transfer of part or all of the company's business, user information may be transferred to the new owner with appropriate privacy protections in place.

6. Cookies and Similar Technologies

The 70joya website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

Types of Cookies

• Essential cookies: Used to keep login sessions active and ensure the core functionality of the site. Without these, the platform does not work correctly.
• Functionality cookies: Help remember your preferences and settings.
• Analytics cookies: Used to analyze site traffic and usage patterns, which helps improve the quality of the service.

You can control or reject cookies by changing your browser settings. However, disabling essential cookies may cause some services to not work correctly.

7. Data Retention and Security

Retention Period

We retain your personal information only for as long as it is needed to provide our service and meet legal obligations. Even after account closure, certain information may be retained for a defined period for auditing, fraud prevention, and legal purposes.

Security Measures

To keep your information secure, 70joya applies the following technical and organizational measures:

• SSL/TLS encryption for all data transmission
• Advanced encryption technology for storing financial information
• Firewalls and security protocols to prevent unauthorized access
• Restricted access to sensitive information (for authorized staff only)
• Regular security audits and reviews

While we take every effort to protect your information, no method on the internet is 100% secure. In the event of any security breach, we will notify you as required by law.

8. Your Rights and Choices

As a 70joya user, you have the following rights regarding your own information:

• Right to access: You can find out what information we hold about you.
• Right to rectification: You can request that incorrect or incomplete information be updated.
• Right to erasure: In certain circumstances, you can request that your information be deleted, subject to legal obligations.
• Right to object to processing: You can object to marketing communications or certain types of processing.
• Right to data portability: You can request your information in a structured and readable format.

To exercise these rights, please contact our customer support team via 24/7 live chat or email us at [email protected]. We will aim to respond to your request within 30 business days.

9. Protection of Children and Minors

70joya is a service for those aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. We follow an age verification process at registration.

If we suspect that a user does not meet the age requirement, we are able to immediately suspend their account and delete the associated information.

10. Third-Party Links and Services

Our platform may include third-party services through game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, or Spribe. These providers have their own privacy policies that apply to their platforms.

For connections to payment processing services such as bKash, Nagad, and Rocket, their own user agreements and privacy policies also apply. 70joya is not responsible for the use of your information on third-party platforms.

11. International Data Transfers

For the purposes of operating the service, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that appropriate data protection measures are in place and that international security protocols are followed.

12. Marketing Communications

If you have consented to our marketing communications, we may send information about bonuses, promotions, and new games by email. To opt out of such communications at any time, please let our customer support team know.

Even if you opt out of marketing communications, you will continue to receive important account-related messages (such as transaction confirmations and security alerts).

13. Changes and Updates to This Policy

70joya reserves the right to update this privacy policy as needed. For any significant changes, we will notify you by email or through a notice on the platform.

Continuing to use the platform after changes have been made means you have accepted the terms of the updated policy. We therefore recommend reviewing this page regularly.

14. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: Use our live chat for immediate 24/7 support
• Email: [email protected]

Our privacy team will review your request and aim to provide a resolution as quickly as possible. For complex matters, it may take up to 30 business days.